We recently upgraded our customer service system, and during the transition, some emails may not have been received or answered in time. We sincerely apologize for the inconvenience.
To check your package status, please visit Track My Order in the website menu and enter your order information.
For any other questions, please contact us through our customer service email. Our new support system is now in place, and we will do our best to provide faster and more efficient assistance.
Thank you for your patience and understanding.